Name: Jenise Cook, Jenise Cook-Crabbe

Background:
Jenise is a documentation design, e-learning development, and media production professional focused on solutions for startup/small/moving-to-maturity businesses, and for academics from K-12 up to university level. She has over fifteen years’ experience as a policy and procedures writer, technical writer (Web-based software solutions), classroom trainer, instructional systems designer, and-since 2004-as an e-learning designer and developer. Jenise also has three years' experience as an adjunct professor of English as a Second Language at the Community College level. Her industry experience includes financial services, health care, and academia with emphases in human resources (benefits and new employee orientation), language acquisition, small translation projects (Spanish to English), compliance/regulatory issues, and almost anything on the Web.

Jenise has worked for Pacific Life Insurance Company, St. Joseph's Health Systems (through CompuWare, formerly DPRC), Bank One of Arizona, Premier America Credit Union (formerly Litton Employees Federal Credit Union), the Los Angeles Community College District, First Interstate Bancard Company, and Buehler Ltd., a metallurgical equipment firm.

She welcomes invitations to consider regular, in-house; and W-4 or 1099 consulting opportunities in business environments filled with bright, intelligent staff who work hard, are nice to each other, encourage others to grow in their skill set, and take time to have fun.

Her activities in various professional associations include serving as an Examiner, Board of Examiners, for the Arizona Governor's Award on Quality, and as a volunteer presenter of classroom language acquisition methodology at the annual CATESOL conference in Long Beach. She is past chapter Secretary (2002) of the Orange County chapter of the Society for Technical Communication, and retains memberships in the STC, the American Society for Training and Development (ASTD), and the e-Learning Guild.

Occupation History:
Senior e-Learning Instructional Systems Designer and Developer
Senior Learning and Development Consultant
Senior Technical Writer and Translator
Business and Process Analyst

Education:
Graduate of California State University, Northridge, with both a Master of Arts and a Bachelor of Arts in Spanish Language and Literature. Certified in Teaching English to Speakers of Other Languages (TESOL), California State University, Northridge.

Continuing Education:
Jenise has a passion for education, and is always up to studying something somewhere. See her résumé for details. View her blog for stories.